Reviews - Brown Motor Works

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

BRENDA LEE CATHERMAN

3/25/2020

5

The owner Keith personally called me back when I called in to make an appointment for service for my BMW. He was nice, professional, and personable on the phone. Mr. John was also professional and courteous at the front desk. Mr. Art was my Representative. He was professional, knowledgeable, and personable. He kept me informed via emails and phone calls. Photos of my car was sent to me via email to show the parts while describing what was going on with my vehicle. I was given a loaner car, which is an valuable perk, and my car was washed afterwards. I appreciate all phases of my service experience on this visit. Look forward to bringing my car in again for more services.

Thank you for your kind and candid review, Brenda, we appreciate you trusting us with the repair of your cooling system on your BMW. Thanks for the 5-stars!!

- Brown Motor Works

Edward Harlin

3/13/2020

5

This is a truly professional experience and the work is superb

Edward, thank you for this awesome 5-star review!

- Brown Motor Works

AJ

3/11/2020

5

The service technician and management team were awesome to deal with. The Brown Motor Works team were extremely helpful and explained each step of the inspection process and repairs that were required. The cost for repairs were economical and reasonable. The inspection report keeps you up to date on every aspect of inspections services performed as well the upfront cost of any needed repairs. I would recommend Brown Motor Works to friends and family.

What a great review, AJ. Thank you for the 5-stars and for sharing your story!

- Brown Motor Works

Antoine Huggins

3/10/2020

5

BMW has always been a great place to take your car for service. Took my car in and the service, and the work was done in a timely manner and was not expensive. I would recommend this place to anyone that is having a problem with your vehicle.

Antoine, enjoy your Mercedes and we will see you for your next service 🚗

- Brown Motor Works

PETER HELD

3/9/2020

5

Prompt service; great feedback; expert technical knowhow. Very trustworthy, thus have taken our Mercedes to Keith for many years and without disappointment

Thank you for the stellar review, Peter! We always appreciate you bringing in your Mercedes and your Odyssey for service. Thanks for choosing Brown Motor Works as your go-to auto repair shop!

- Brown Motor Works

Goku Viado

3/9/2020

5

I relocated from Washington DC to the Columbia,SC area during the Summer 2017. I spent 6 months looking for a service technician / business that I can trust and would perform quality work on my Mercedes GLK 350 and Audi A4 1.8T. I have been going to Brown Motor Works for the past 2.5 years. Excellent staff and the service techs and manager provide me with current updates during any service work being performed on my cars. They never disappoint.

Wow! Thank you for the awesome 5-star review, Goku. We appreciate your business!

- Brown Motor Works

Logan Hall

3/2/2020

5

Keith and his team at Brown Motor Works were very thorough in checking over my 2007 335i coupe. They found several issues with it and offered a break down of pictures and pricing, and even had the option to schedule an appointment to fix the issues. The loaner car provided was great and his team members were friendly to work with.

Thank you, Logan! We appreciate the opportunity to serve you and your BMW, and we're glad you enjoyed the loaner car. Thanks for placing your trust in our team. :-)

- Brown Motor Works

Boysie Powell

3/2/2020

5

From start to finish, this company is top shelf with their service and communication! My 2nd time using them, and they are consistent. I will definitely be using them in the future!

Thank you so much for the kind words about our auto repair service, Boysie! We appreciate you and look forward to seeing you next time. Have a terrific week! :-)

- Brown Motor Works

Stan Skawinski

2/27/2020

5

As always Keith and the servicemen provided outstanding service in a timely fashion. Always willing to work with the customer Keith and his servicemen were able to work around MY schedule. They got me in and completed services in extremely timely fashion and cause me little disruption to my day. NOW THAT'S SERVICE!

Thanks for placing your trust in our team serving your VW. We appreciate you. 😄👍🏻🚘

- Brown Motor Works

kearney peachers

2/25/2020

5

Great customer service and very knowledgeable of my vehicle.