Reviews - Brown Motor Works

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

Julie Murphy

7/13/2020

5

Brown Motor Works has always done excellent service on my Acura MDX. They are honest, reliable and do quality work. Every person I’ve spoken with there has always been kind, courteous and listens to the services needed to be performed on my vehicle. They have always given me a loaner when needed. I love that my vehicle always comes back cleaner! Thank you!

Thanks for the rave review, Julie. You’ve made our whole day! Thanks for coming in to see us. :-)

- Brown Motor Works

marques watkins

7/13/2020

5

Great service. Great prices. Professional and friendly

Andrea Johnson

7/13/2020

5

I had a great experience with Browns will continue to use them for my automotive needs

Thank you so much, Andrea, for placing your trust and loyalty with us. We truly appreciate you and wish you a wonderful week! :-)

- Brown Motor Works

Shanice Fowler

7/7/2020

5

Every time I have an appointment they take good care of me!!! Very professional environment.

Thank you, Shanice, for coming in to see us. Have a wonderful week! :-)

- Brown Motor Works

Lawrence Pritchett

7/7/2020

5

This is my first complete year with this particular group. To be honest I do not like the amount of money I spent on car repairs but (it’s a BMW), the few things that took the sting out of the whole experience is that ALL of the staff are professional, personable people. And, very Very accommodating with schedule. Rental car services is great. 7/2020- When looking for an honest repair place to take your vehicle. Brown Motor Works Northeast is the best. I took my American SUV. Service was quicker and less expensive than the export

Thanks, Lawrence. We aim to please. :-)

- Brown Motor Works

Bruce Norris

6/30/2020

5

Your work on the A/C makes my BMW a pleasure to drive on these hot and humid days.

Thank you so much for the kind words, Bruce! We appreciate your support. :-)

- Brown Motor Works

Herman Logan

6/30/2020

5

I would highly recommend browns motor work for foreign car service and repairs

Thanks for the five stars! We appreciate you. :-)

- Brown Motor Works

Lord President

6/23/2020

4

May 5, 2020 - Took car in for convertible hydraulic repair and tie rod. They were very professional and got the car repaired quickly. Car finished on May 15, 2020 (Morning) May 15, 2020 (Afternoon) Convertible top would not close all the way and back glass left standing up. After calling Brown Motor Works we were able to get the top down by releasing the clip on the top of the driver side hydraulic for the top itself. When we pulled the pin we had the hydraulic piston fall off as it was not attached at the bottom and may have been the cause for the piston rod bending. They agreed to tow the car back and sent someone to get it that night to take it back to the shop. On May 22, 2020 (Morning) I picked up the car but due to heavy rains was not able to test the top. May 31, 2020 (Morning) Took the car out for a ride with the top down after rains were supposed to be over. Enjoyed being able to ride around with the convertible again but upon arriving home; I was not able to put the top back up. Got the error on the dash: Top Visit Workshop”. I am now with a car open to the elements and yet having to take a third trip from Irmo Ballentine area to Clemson Road in Sandhills area. This is taking time out of my schedule for work and causing a burden on friends to keep giving me a lift there when I drop off and pick up the car. Picked up the car after letting Brown Motor Works keep the car for a week. They got the problem fixed and were very apologetic. After talking with them and getting the issue fixed; they proved they stand behind their work and did everything the could to correct the issue. There were a few bumps along the way with the repair and i would still go back to them for any work. They do stand behind their work and are professional.

I sincerly apologize you are having issues with your top. We will get it in and repaired as soon as possible. It is our goal for you to have 100% satisfaction on our service. Keith, Owner

- Brown Motor Works

Gordon Humphries

6/15/2020

5

Excellent work and it’s guaranteed for 3 years and unlimited miles! I think they are fair and honest!

Thank you so much, Gordon! We do our best to provide quality work, and we proudly stand behind that work with a great warranty. Blessings and safe travels to you, friend. :-)

- Brown Motor Works

wayne hayes

6/12/2020

5

I took my 2008 jaguar xk to Import Specialists where they attempted to take me for a ride ,cost me a total of $300 and they wanted another 700 to explore not happening, so i got my car towed to Browns Motor Works where they Ran a diagnostic test, found the problem and repair it with the bill of $180.00 ! Keith i will be back soon for the minor work we talked about! I'll never go anywhere else, thank you!