Mon - Fri: 7:30 AM - 5:00 PM
(803) 636-8707
520 Clemson Road , Columbia, SC 29229
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Northeast Columbia Auto Repair

(1304 reviews)

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

5

Good service with reasonable prices. Car is ready when promised!

Thank you for the 5-star review, Craig! We're glad you had a great experience with us and found our prices reasonable. Meeting our promised time on service completion is our priority. We appreciate your feedback and look forward to serving you again!

- Brown Motor Works
5

As a first-time customer, Brown Motor Works has now made me a customer for life! I couldn’t be more happy with my experience and the work done. Trent was amazing, and he couldn’t have been more helpful. He went out of his way to make this a great experience. Thanks again!

Thank you for choosing Brown Motor Works, Kelly! We're thrilled to hear that Trent provided you with a top-notch experience. Our team is dedicated to going above and beyond for our customers, and we're glad that it shows. We appreciate your feedback and look forward to serving you again in the future!

- Brown Motor Works
4

People are friendly and easy to talk too! Only wish we didn’t have to call so much to get updates everyday. Other than that a good trusting place to take your vehicle.

Hi Corey! Thank you for your feedback! We're glad to hear you found our team friendly and approachable. We apologize for any inconvenience caused by the frequent calls for updates. We're always looking to improve, and your input helps us do that. We appreciate your trust and hope to serve you even better in the future.

- Brown Motor Works
5

Hi Walter, Thank you so much for your awesome 5-star review! We're thrilled that you had a great experience at Brown Motor Works. Your feedback really means a lot to our team. If you ever need anything in the future, don't hesitate to give us a call. Safe travels, and thanks for being a part of our motor family!

- Brown Motor Works
5

Great work which was performed on my vehicle. Excellent and professional customer service.

Hey Timothy! Thank you for your wonderful review! We're delighted to hear that you were pleased with the work on your vehicle and our customer service. We strive to provide excellent and professional service to all our customers. If you need anything else, please feel free to reach out. We're here to help!

- Brown Motor Works
5

Been a few years now of quality service for my Mini. They even helped solve an electronic issue that required quite a bit of troubleshooting. Everyone was very patient and openly communicated throughout the process without charging for the extra hours and visits needed to solve the same problem.

Hey Brandon! Thank you for your thoughtful review! We're delighted to have provided you with quality service for your Mini over the years. Solving complex electronic issues can be challenging, and we're glad we could assist patiently and effectively. Your satisfaction is important to us, and we're grateful for your continued trust and loyalty. Please don't hesitate to reach out if you need anything in the future.

- Brown Motor Works
5

Awesome team. Great work

Thank you Cheryl for your kind words! We're so glad you had a great experience with our team. We appreciate your feedback!

- Brown Motor Works
4

Pros: Fast, highly responsive service. High tech invoice and payment system. Cons: Insanely high prices. $152 in labor costs alone to replace a battery. $500 for the battery. Granted: this is a Volvo we are talking about, but those prices are idiotic. Took it here to avoid getting gouged by the dealership. Got gouged anyways. *edit* Brown has responded to my review and I am unable to respond in kind, so I will edit my original review. Thank you for the response. I have no complaints about the work that was done or the quality of service. It was top notch. My only complaint was with the price. And that comes with owning a Volvo, I suppose. I have changed my review to 4 stars as I feel maybe 3 was a bit unfair.

Thank you for your feedback and for highlighting our fast and responsive service, as well as our high-tech invoicing system. We understand that our pricing can be a concern, and we want to provide some context that might help clarify why our services are priced as they are. We are committed to ensuring that every vehicle, especially high-value brands like Volvo, receives the highest quality parts and service. This commitment extends to training our staff extensively so they can handle the sophisticated technology and engineering of these vehicles with the utmost expertise. The costs associated with our services not only reflect the quality of the parts used but also support our warranty, which guarantees our workmanship and the durability of the parts used. This is how we ensure your vehicle is maintained to the highest standard and that your experience with us adds longevity and value to your vehicle. We appreciate your choice to use our services instead of a dealership and want you to know that our pricing reflects a deep commitment to quality and customer satisfaction. Thank you for your business and for taking the time to share your thoughts.

- Brown Motor Works
5

Best service I ever had, friendly staff Personally I will tell any, everyone to please consider this company for a vehicle that needs services done on it job definitely got done right. Thanks Guys Job well Done. Amazing!!!

Hi Amy! Thank you so much for your enthusiastic review! We are thrilled to hear that you had the best service experience with us and found our staff friendly. Your personal recommendation means a lot to us. We’re delighted that you are satisfied with the job we did on your vehicle. Thanks for choosing us, and we look forward to serving you again!

- Brown Motor Works
5

I am a first-time customer at BMW Northeast and recently had my car serviced there. David, my Service Advisor, was very knowledgeable about my vehicle and provided a detailed explanation of the problems they found. He and Josh kept me informed throughout the service process until I picked up my car. The service I received exceeded my expectations and my car is now running smoothly. I highly recommend BMW Northeast for their exceptional service.

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