Northeast Columbia Auto Repair

5 Stars for your ability to cheat me of almost $3000 with absolutely intent of resolving the issue. On 5/9/25 I donated $2813.83 to your business because the same faults the car came in with still exists. There were primarily 2 faults, squealing around the pwrsteering pump area and a possible fan issue (the radiator fan came on at every stop but went away after I started driving again). Your sales advisor, Tommy Mattox, advised that the squealing was from the accessory drive belt and replacing the electric waterpump would fix the fan issue. I was notified that repairs were made and the car was ready for pick up at 8:49am. I paid and picked up the car around 1:50pm. I told Tommy there was something leaking from the driver side front beneath the engine. He said it was from the complimentary washbut over 5hrs now?? I paid and drove the car home only to find a trace of coolant coming down my driveway. Contacted your company and was told to drive it back to your location..WITH A COOLANT LEAK. I told Tommy no and he sent a tow truck. Next morning I received a text stating there was a hairline crack in the expansion tank along with another estimate which I have snipped and printed. On, May 13th I received a text asking if I wanted to replace the expansion tank which was never leaking when I initially brought the vehicle in for repairs. I never heard back from Tommy after responding to his text. I returned later that day to get my car because the trust factor in your company was gone. The tech filled the expansion tank and I drove it home. I ordered an expansion tank to replace but only to find out that there was a loose hose on the bottom of the tank which caused the leak. I have over 70 employees that will testify the vehicle was not leaking when I brought it to your location. The entire time it sat in your yard waiting on the parts to arrive it wasnt leaking. The squealing and the fan issue never went away. I brought the vehicle back less than a week later and had tommy listen to the squealing sound. I asked if he heard it and he admitted that the noise was still there as well as the fan accelerating. I tried to explain my frustration but tommy started talking over me and not letting me get a word in so I left. I told tommy to call me when he has a resolution to my situation with your company. To this day I have yet to get a call, text or email about my issue. 1. You robbed me of $2813.83 and cost me additional repairs adding to the old saying, maintenance shops always do something to your vehicle to keep you coming back. 2. Tommy admitted the faults still existed after repairs were made. 3. You charged me double for parts which I have researched from genuine Maserati dealerships. 4. You have not made any attempt to contact me to resolve. I am a 28yr retired Army veteran. My entire career was spent as a 63B, 91B-91Z. I have worked on everything from cars to heavy equipment transporters and STRYKER vehicles. I brought my car to you because I was not familiar with the engine and didnt want to chance it. If your company was not knowledgeable on Maserati cars you shouldve just be honest and let me know. It's only fair I give you 5 stars for your ability to rob me of almost $3000.00 It's only fair I give you 5 stars for your ability to rob me of almost $3000.00. I will continue to post this on every social media, the BBB and will seek legal advice if it mean spending 10X's what I paid to your company. At some point in time cheating private citizens of their hard earned dollars have to stop.

Great experience.! Highly recommend their work… I have come to rely on them for years for excellent service and excellent customer relations!

First time using Browns. Very professional and informative. I had a million questions and my guy was so very patient and kind.

Staff was knowledgeable and courteous. They worked to effectively solve my issue.They were kind and courteous and I will definitely recommend them for auto repairs.

Their service was excellent! When my Acura died on I 20 and the local Acura dealership in Columbia refused to take it, they recommended Brown Motor Works. Brown Motor Works said to bring it on and AAA towed my car to them. They gave a very detailed analysis of what had happened to my car, including pictures, which necessitated the replacement of the valve cover gaskets and the alternator. They even gave us a ride to the car rental company so we could continue our trip. Car broke down on Monday and we were back through Columbia on Friday and it was ready at noon that day. Kudos to Brown Motor Works! They were incredibly professional and got us out of a tight jam.

Excellent service, caring and dedicated staff. Was so very pleased and would highly recommend this establishment.

2nd visit, friendly service, great work, no surprises. Can't go wrong w/Brown! Will be back.

The BMW team was very professional (Jeff) throughout the entire process. I would recommend them for your vehicle services.

I had no problem getting my car in and I was kept informed of the work being done.

Brown Motor Works is outstanding. One of the best independent garages for “high end” vehicles that I’ve ever used. Knowledgeable, solid diagnosis and recommendations. Reasonable prices.