Reviews - Brown Motor Works

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

Alonzo Long

2/13/2020

5

Exceptional service was provided for the maintenance on my M-B S550 for a lower price compared to dealership. Very knowledgeable and courteous staff. Will definitely be returning to have my future services and maintenance performed.

Thank you, Alonzo. It was a true pleasure taking care of you and your Mercedes. We look forward to seeing you again at the next service. Have a wonderful day!

- Brown Motor Works

Martin Mayrides

2/12/2020

5

As the Used Car Service Manager at McDaniels Auto Group, I get the chance to send a few vehicles to service departments that specialize in assuring they meet our standards. In this case, I sent one to Brown Motor Works. Marcus is the Service Advisor with whom I had the pleasure to work. He provided me with the estimate that same day (Friday); informed me that the parts were on order; and that the vehicle would be done on Monday - provided he received the parts as promised. I received texts and emails throughout those days, advising me of the repair status - including one that informed me that the vehicle was ready! Promised Monday afternoon - Delivered Monday afternoon! His demeanor and graciousness to serve is second to none. He not only delivered the vehicle as promised, Marcus also delivered Service Excellence. Thanks Marcus! Martín Mayrides McDaniels Auto Group Killian Road Columbia, SC

We are honored to have earned your trust, Martin. We are committed to delivering an excellent customer service experience. Thank you for the great review! We hope we can be of service to you again in the future.

- Brown Motor Works

Ranettia Mclaurin

2/12/2020

5

Keith and his crew did a great job with my car. I recommend them if you're having trouble with your car. Everything was done in a timely manner and they were all professional.

Wonderful! Thank you, Ranettia. So glad her could be of assistance.

- Brown Motor Works

Deborah Klassen

2/7/2020

5

Always on time and very professional

Thank you, Deborah! We never want to keep you waiting!

- Brown Motor Works

DONALD GIORDANO

2/5/2020

5

I drop off my 2001 Jaguar XK8 to have repairs done. I’ve had this car since I purchased it new back in 2001. It had several different problems that needed fixing and believe it or not the Jaguar dealership in Columbia didn’t even want to take it in for the repairs. The repairs where to time consuming for them. I have the car back now from Brown Motors and was extremely satisfied with the repairs. I’ve kept good care of this car and plan to give it to my grandson when he gets old enough. The car only has 78,000 miles on it and still looks like new. A very special thanks to Brown Motors for making everything work the way it’s supposed to... I was given a price of what it would take for all the repairs and they stuck with the quote and even guaranteed all their work for 3 years. I can’t get that from a dealership so yes Im very please. Thanks Again Don Giordano

So wonderful to hear, Don! Thank you so much for the great review and for trusting us with your Jaguar. We look forward to taking care of it so that your grandson will be proud to drive it once he's old enough.

- Brown Motor Works

Lawrence Pritchett

2/4/2020

5

This is my first complete year with this particular group. To be honest I do not like the amount of money I spent on car repairs but (it’s a BMW), the few things that took the sting out of the whole experience is that ALL of the staff are professional, personable people. And, very Very accommodating with schedule. Rental car services is great.

Thanks, Lawrence. We aim to please. :-)

- Brown Motor Works

Tim Hanelt

1/30/2020

5

It was an overall throughout good inspection. And good visual shown to the customer. Gives you the tools to make a well decision about what’s needed and what may can wait.

Tim, thank you! We look forward to servicing your Mercedes diesel for years to come.

- Brown Motor Works

Michael Bowers

1/24/2020

5

Great and speedy service.

Thank Michael! Enjoy your BMW 428i. See you next service. 😀

- Brown Motor Works

Bobby Smith

1/21/2020

5

This was the first time having my car serviced here and my experience has been great. I will certainly bring my car here again.

Thank you, Bobby, for placing your trust to service your Mercedes. It was a pleasure serving you and your vehicle. Have a wonderful week and we'll see you again at the next service. :-)

- Brown Motor Works

william rhem

1/20/2020

5

Brown Motor Works has excellent customer service.The first time I took my car there for a noise in the wheel they inspect the entire car, With pictures to show me what was needed. They talk me though the whole process. I was very excited to do business with this company.

Thank you so much, William, for the high praise. We are very excited and happy to have your support. Have a wonderful Monday! :-)

- Brown Motor Works