Northeast Columbia Auto Repair

Competent and reliable Courteous, organized, and outstanding facility

Excellent personal service as usual !!! Keith and Marcus as well as the service team simply cannot be beat !!! Highly recommend them to everyone !! Will continue to be a loyal customer !!

Always greeted and treated with the best customer care & service. I really cannot imagine taking my car anywhere else. Excellent Work!!!!!

Brown Motor Works NE, has gained a new customer! From my first contact with them via phone to the end of my service, it was nothing short of AMAZING!! They were honest, upfront, and I would definitely recommend them to others. As a person who has STRICTLY used only BMW for my vehicle service needs, I am glad to have found them!!

I was greeted promptly by a warm, kind smile by Mr.Griffin! He definitely made sure that I was taken care of. He explained everything to me from start to finish, and was so professional and understanding. I was shocked to find out that they would pay for an Uber to take me home! He also explained thoroughly about the financing option that was available. Customers are also sent an thorough vehicle inspection report to their cell phones, which includes a detail work up of your vehicle, recommendations, and a photo and name of the mechanic who worked on your vehicle. Everyone I talked to was extremely kind and professional. I am very thankful for finding this one of a kind luxury car mechanic shop.

Took my car to Keith Brown Motor Works service check do analysis on what needed doing first to keep me safe. They did a phenomenal job patient understanding giving us great service and customer service. Gave me a loaner car thank you so much!

I had my 2000 VW Passat diagnosed by them recently and I'm pretty impressed on the work that took place. Alongside diagnosing the complaints on the vehicle, they also do a complementary inspection. Everything gets documented and pictures along with descriptions are sent to you for each problem and potential problem they find. This means you get evidence based diagnostics. Once the diagnosis is complete, you may even sit down with the advisor/technician to discuss further the results if something isn't clear or want a deeper understanding of the issue. Overall, I have found BMW to be customer centric (you are treated with respect and they provide amenities to customers (such as loaner vehicles or Uber amongst other services)) and transparent to their customers. It would definitely be worth your time to at least speak with them. You can even see without this review, they already have a highly satisfied customer base from the Google reviews before mine.

Very knowledgeable about service and vehicle they are performing repairs on. Very detailed and precise with time and getting it back to you as promised. Prices are affordable and their work speaks volume!! Excellent service-!

Overall Good service, notification of my vehicle status services could have been given earlier so I could have picked up my vehicle before the shop closed. No complimentary car wash completed.

Once again Keith and the servicemen provided outstanding service in a timely fashion. Brought my new - for me car - and was treated to a through inspection and found a few issues I didn't even know were wrong. I spoke with Keith about my diesel and not knowing everything about adding the additive, Keith took the time to explain the process and gave me a few pointers the owners manual failed to disclose.