Reviews - Brown Motor Works

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

Lori Rose

9/25/2023

5

My Audi loves them. Brown Motor Works is the best; their customer service is top notch. Trent was my service advisor and he was fantastic. I was kept up to date on the progress of my vehicle and they really pushed to get it done by the time I needed. I have nothing but praise.

Thanks for this review, Lori! Have a great week and give us a call if there's any way we can help!

- Brown Motor Works

Chastity Simmons

9/22/2023

5

My experience at Brown Motors was pleasant, and friendly as a matter of fact Brown Motors treated us like family. Brown Motors took great care of our baby aka car. She drives like when we first drove her off the lot thanks Brown Motors. I highly recommend Brown Motors to all my family and friends.

At Brown Motor Works, you are family!! So glad we could get this value across to you, Chastity, and so happy we could get your car running like new. Give us a call if you need anything at all!

- Brown Motor Works

Todd Lightcap

9/22/2023

5

Thanks for this five-star review, Todd! Have a great week!

- Brown Motor Works

Ken Campbell

9/21/2023

5

My experience with Brown Motor Works was phenomenal. It was professionalism from beginning to the finish. They assessed my vehicle, located the issue, and fixed my vehicle in a timely manner. They provided me with a dependable loaner vehicle while my car was being fixed; so I never skipped a beat travelling back and forth to work. Thank you again Brown Motor Works for making my experience with you calm and relaxing.

Thanks so much for this review, Ken. We hope you have a terrific week, and if you need anything at all, please give us a ring.

- Brown Motor Works

David Logston

9/18/2023

4

Communication was lacking. I had an appt when I showed up there was no record of it. But got in. The work seemed to be very good

Thank you for your feedback, David. We're pleased to hear that you found the work at Brown Motor Works in Columbia to be very good. We apologize for any inconvenience caused by the communication issue regarding your appointment. If you ever choose to visit us again or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure your next experience is even better.

- Brown Motor Works

Leon Williams

9/14/2023

5

Great service, Josh was very professional. Will definitely use for future services.

Leon, thank you for your feedback. We're pleased to have provided you with great service, and Josh's professionalism is what we strive for. We look forward to serving you for future services at Brown Motor Works.

- Brown Motor Works

Gwen Roberson

9/12/2023

5

My vehicle was diagnosed to identify all issues. I was sent a link to approve all repairs I wanted completed. Trenton was excellent! He corresponded with me and also told me about the snap program to assist if you needed loan assistance! Browns is my forever home for my car repairs and I highly recommend them to anyone! Only downer was my vehicle was left outside a unsecured gate to be picked up. With the raising crime rate this could have resulted in an insurance claim.

Hello Gwen, we're delighted to hear about your positive experience at Brown Motor Works! The thorough diagnosis, the approval process, and Trenton's excellent assistance are what we aim for. We appreciate your recommendation and understand your concern about the vehicle being left outside. We'll take that into consideration in the future. Thank you for making Brown Motor Works your forever home for car repairs!

- Brown Motor Works

Robin Carter

9/11/2023

5

Robin, we appreciate your star rating. If you ever have specific feedback or suggestions down the road, please don't hesitate to let us know. We're committed to providing excellent service.

- Brown Motor Works

Yvette c

9/7/2023

5

Everything from the first phone call to get car towed … car repairs… car estimates… words are not enough to say how my I appreciate everyone at BMW.. Shot out to David he is for sure an asset to the company very profesional, very informative and very friendly…

Thanks for taking the time to share your experience! We're stoked to hear that you had a fantastic time at Brown Motor Works in Columbia, from the first phone call to the car repairs and estimates. David is indeed a superstar, and we're lucky to have him on our team. Your appreciation means the world to us, and we're here whenever you need our services or just want to talk cars. Drive safe, and we'll see you again at BMW!

- Brown Motor Works

Roger Ruffin

9/4/2023

5

Hi Keith! I hope you're doing well. I wanted to take a moment to express my utmost satisfaction with the service provided by Brown Motor Works for my Mercedes Benz. From start to finish, the team exhibited exceptional professionalism and expertise. They went above and beyond to ensure that all my concerns were addressed and that my vehicle received top-notch care. The staff was friendly, knowledgeable, and efficient, making the entire experience seamless and enjoyable. I highly recommend Brown Motor Works to anyone in need of outstanding service for their luxury vehicles. Thank you for your dedication to customer satisfaction!

Thanks for reaching out Roger! We're pleased to hear about your utmost satisfaction with Brown Motor Works and your Mercedes Benz service. Your feedback is invaluable, and we're here to provide top-notch care whenever you need it. If you have any more luxury vehicle adventures, we're just a call away. Safe travels!

- Brown Motor Works