Reviews - Page 9 - Brown Motor Works

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

Eduardo Salazar

7/20/2023

4

Great customer service. They even gave me a ride for me to wait for the service at home, and then they came and picked me up and drove me to BMW again.

Hi Eduardo! Thank you for taking the time to share your wonderful experience at Brown Motor Works. We're thrilled to hear that you received great customer service during your visit. If you have any questions or need any further assistance, don't hesitate to reach out. Drive safe, and see you next time!

- Brown Motor Works

Demeail Seabrook

7/20/2023

5

BMW did a great job with a PPI. Information was very detailed and explained very thoroughly. Will definitely use them again. Would recommend them as well.

Hi Demeail! Thank you for taking the time to share your positive experience at Brown Motor Works. We're delighted to hear that our team did a great job with the pre-purchase inspection (PPI) on your BMW. Providing detailed and thorough information is something we take pride in. We're glad we could assist you, and it's fantastic to know that you'll be coming back to us in the future. Your recommendation means a lot to us, and we'll be here whenever you need us. If you have any questions or need any further help, don't hesitate to reach out. Safe travels and see you next time!

- Brown Motor Works

Angela Brown

7/20/2023

5

Angela! 👋 Thank you for leaving a star rating for Brown Motor Works. We appreciate your feedback, and while we would have loved to hear more about your experience, we understand that sometimes a simple rating speaks volumes. Your opinion matters to us, and we're committed to providing excellent service to all our customers. If you have any specific comments or suggestions you'd like to share, or if there's anything we can do to enhance your future experiences with us, please don't hesitate to reach out.

- Brown Motor Works

Ronald Palmer

7/19/2023

5

Excellent service and customer service experience.

Adrian Sampson

7/17/2023

5

The service was professionally satisfactory. They were attentive and precise in their workmanship. I trust them to provide me with the optimal customer service. They have not failed me yet. They exceed my expectations.

Our team at Brown Motor Works strives to exceed our customers' expectations, and we're delighted that we've been successful in doing so for you. We take pride in providing our customers with the highest level of service, and it's heartwarming to know that you recognize and appreciate our efforts. Should you have any further automotive needs or if there's anything else we can assist you with, please don't hesitate to let us know. We'll be here to support you and ensure your vehicle stays in excellent condition. Safe travels, and we look forward to serving you again in the future! 🚙🔧

- Brown Motor Works

Cynthia McFadden

7/17/2023

5

The customer service was awesome! The quote was even better. No car loaners available so they reimbursed my Uber. The best in Columbia for sure!!

Hey Cynthia! 🌟 Thank you for leaving such a wonderful review for Brown Motor Works! We're thrilled to know that you had an awesome experience with our customer service. Offering competitive and accurate quotes is part of our commitment to transparent and fair pricing. We're also glad that we could make it convenient for you by reimbursing your Uber ride. Being recognized as the best in Columbia by you means the world to us. Thank you for choosing us, and we'll be here whenever you need any automotive assistance. Have a great day! 🚘✨

- Brown Motor Works

Howard Denny

7/14/2023

5

Totally impressed with the information and assessment of the projective service. Charlie, the technician gave excellent advice and personal attention to the workings of the car.

Sheila Bracey

7/10/2023

4

Thank you, Sheila, for the time giving us a review. We would love to hear feedback from your experience during your visit. Let us know how we can make it a five-star service next time you visit.

- Brown Motor Works

Stanley Mack

6/26/2023

4

Thank you for your four-star rating! If you have any specific feedback or suggestions, please feel free to share them with us. We value your input and strive to provide the best possible experience for our customers. Thank you for choosing Brown Motor Works!

- Brown Motor Works

Tish Nuelken

6/26/2023

5

The team was fast, super efficient, and very transparent with the work that needed to be done on my 2011 Mini Cooper JCW. I'm very happy I chose Brown Motorworks NE to fix the oil leaks and service my JCW!

Thank you for your kind words about Brown Motor Works, Tish. We are so pleased to hear that you were satisfied with the work we did on your 2011 Mini Cooper JCW. We strive to provide our customers with fast, efficient, and transparent service, and it's wonderful to know that we achieved that goal for you. We appreciate your business and look forward to serving you again in the future.

- Brown Motor Works