Reviews - Page 90 - Brown Motor Works

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

Summiya Dash

6/26/2017

5

Thank you Mike and BWM team for assisting me with my car care needs. I look forward to business in the future.

Bonnie Lemke

6/18/2017

5

Wonderful Service!!! Genuinely nice guys who care about your vehicle. Extremely thorough. Did a great job finding the problems and repairing them. Will always come back for servicing my vehicle.

Victoria---Paul Bonin

6/18/2017

5

DID A GREAT JOB,CAR IS RUNNING GREAT ,THANKS FOR YOUR SERVICE

Fay Elmore

6/10/2017

5

Always have a positive experience except for the paying part. The employees are always professional and friendly.

Christine Brown

6/8/2017

4

1. Courtesy transportation should be utlilized for the customers, especially if an account for over $6,500 was paid in full at completion of work.. 2. Oil change sticker not consistently applied on window for customer's reminder (this has happened on another occasionbesides this one). 3. Customer should be notified when the promise date of completion is not met. The customer should not have to call to find out the status on the progress of the repairs. The work is satisfactory but customer service could be improved upon in order to maintain satisfied customers. I am big on customer satisfaction!

Jessie Palisin

6/8/2017

4

I started using Brown Motor works because of location convenience with work, but have really been pleased with their explanation of work needed and their pricing is comparable to other places I have been. The only suggestion I have would be to notify the customer if the expected time of completion is running behind. If parts are late, etc, that is understandable, but notification of the delay would be appreciated. On two separate service appointments the work was delayed, but I was not informed until I called.

David S

6/4/2017

5

I have seen positive reviews for Brown's and heard good things about them from friends since buying my 2005 Z4 back in 2007. I've always sworn by taking my vehicles to the dealership unless I did the work myself. I'm glad I decided to take the car to Brown's after my last few experiences at the dealer didn't go well. Brown's found several issues that the dealer never told me needed to be addressed--for the past several years! They are not inexpensive but you definitely don't want "cheap" when it comes to servicing a BMW. Thanks!

James Or Carol Leach

6/3/2017

5

Excellent service, as usual!!

Polly Lampshire

5/27/2017

4.5

Excellent as usual!

Kristen Mattson

5/19/2017

5

Outstanding job! Courtesy NISSAN in Dallas charged me over $3000 to "fix" a check engine light that has been on for 2 years. Brown motor works got the job done in 3 days! Love it!! And when a hose needed attention 2 weeks later, they fixed it without charge! Thank you Brown Motor Works! Y'all are THE BEST!